Policy information
Warranty & Service Policy
Roomidea warranty coverage depends on the product type. Coverage applies to defects in material or workmanship under normal everyday home use.
Please keep your final quote, invoice, payment record, and written project confirmation so the Roomidea team can review the correct coverage if service is needed.
Important Notice
The notes below summarize Roomidea's current warranty policy. Misuse, abuse, accident damage, or damage outside normal home use may void the guarantee.
Five-Year Coverage
Custom closets, sliding doors, kitchen cabinets, home office cabinets, and entertainment units are covered for five years for defects in material or workmanship under normal everyday home use.
Three-Year Coverage
Bathroom vanities and laundry cabinets are covered for three years for defects in material or workmanship under normal everyday home use.
One-Year Coverage
Most hardware and components are generally covered for one year, unless the original manufacturer provides its own warranty terms. When a third-party manufacturer warranty applies, Roomidea follows or refers to the applicable manufacturer warranty terms by product.
Exclusions
Damage from misuse, abuse, accidents, or conditions outside normal everyday home use may void warranty coverage.
Service After One Year
Repair work after the first year may require Roomidea's standard labor charge, depending on the service request and product condition.
Project Records
Keep the final quote, invoice, payment record, written confirmation, and product details for future service reference.
Details Roomidea May Review
When reviewing a warranty or service question, Roomidea may need to confirm:
Product type and approved product details
Material, finish, hardware, and lighting selections
Installation scope and site conditions
Whether the issue appears to be a defect in material or workmanship
Whether the product has been damaged by misuse, abuse, accidents, or unusual conditions
Whether any products, parts, materials, fixtures, or hardware were supplied by the customer or another third party
Care and maintenance responsibilities
Written project confirmations and service notes
Records to Keep
Keeping final project records can make future service questions easier to review. Helpful records may include:
- Final quote
- Invoice
- Payment record
- Written project confirmation
- Confirmed product details
- Material, finish, hardware, and lighting notes
- Any written service or care instructions
Have a Warranty or Service Question?
Contact Roomidea if you need to confirm warranty or service details for a specific product, project, or order.